United States: +1 (855) 649 7529 [9am - 5pm CST]
United Kingdom: +44 (0)1784 605 066 [Mon - Fri, 7am - 5pm GMT]
Deutschland: +49 32 211 122362 [Bitte hinterlassen Sie eine Nachricht. Wir melden uns umgehend zurück]
When you download the mobile Nixplay app for the first time, you are prompted to login with your Nixplay Cloud credentials or alternatively sign up for a Nixplay Cloud account.
Select ‘Sign Up‘ to create your account, by entering:
Once you add these details, you will be asked to review and confirm your acceptance of our terms of service. You will also be emailed a confirmation of your account.
You are now ready to pair your Nixplay frame.
Please ensure that you have first completed the steps described in your frame’s quick start guide. Your frame should already be connected to power and your wi-fi network (note: your frame and mobile phone should be on the same wi-fi network).
After signing in (or logging in) to the Nixplay mobile app:
Once you have paired your frame, you can now personalize it with:
From the app home screen, tap the plus icon to share photos immediately from your phone camera roll.
For now, video playback is only supported from the iOS Nixplay mobile app. Android is to follow.
From the app home screen, tap the plus icon to share video immediately from your phone camera roll.
Videos are shared in much the same way as photos. Each video can be a maximum of 15-seconds long.
Choose your video from your camera roll or camera photo albums by tapping the top right of each thumbnail. Hit ‘Select’.
If your video is longer than 15 seconds, you can:
When ready, hit the ‘Send’ icon . Add your chosen video to the playlist of your choice, checking to see that your playlist is also assigned to a frame.
On the app home screen, tap the ‘Remote’ icon. When your frame and phone are on the same wi-fi network, you have full remote-control options as shown on screen, including:
From the app home screen, tap the ‘Volume’ icon. Drag the slider up to increase the volume, or down to decrease it.
From the app home screen, tap the ‘Settings’ icon. From here, you can control or set your frame:
Under ‘More’ on the home screen:
If you have already paired a frame, and would like to pair another, go to the app home screen.
Once you have paired your frame, you can now personalize it with:
You can always return to edit these later under Frame Settings
On completion, you should be back on the app home screen. You can assign a playlist directly from the home screen. Tap the ‘Assign playlist’ drop-down to select which playlists you would like to appear on the new frame. Tap ‘Confirm’.
When pairing a new frame, you need to assign a playlist by tapping the ‘Assign playlist’ on the home screen.
To toggle control between your paired frames, from the app home-screen, tap the frame name drop-down and select which frame you’d like to control/manage.
In order to upload photos from your device faster, this option resizes the resolution of your photos to full HD instead of the original full resolution used by your mobile’s camera.
To reset your password:
You can email your questions or call us on:
United States: +1 (855) 649 7529 [9am - 5pm CST]
United Kingdom: +44 (0)1784 605 066 [Mon - Fri, 7am - 5pm GMT]
Deutschland: +49 32 211 122362 [Bitte hinterlassen Sie eine Nachricht. Wir melden uns umgehend zurück]
From the app home screen, tap on the ‘Photos ’ tab. You will be shown a screen which contains all available playlists.
In a Standard Playlist, you can manually add photos & videos from a pre-existing Nixplay Cloud album. These albums contain the backup of original photos on the Nixplay Cloud.
You can create an album, add photos to that album from multiple sources, and then cherry pick which photos from that album should appear in which playlists. An album is your memory library in the cloud.
To create or manage your Nixplay Albums, hit the ‘Photos ’ tab on the app home screen. Then tap ‘Library’ to see your ‘Content Library’.
We have already created a default ‘My Uploads’ album. Photos & videos uploaded to playlists are automatically saved here. Tap ‘My Uploads’ to add photos or alternatively Tap ‘ New Album’ to add a unique album. Add photos as you would when adding photos to a playlist.
To delete or rename any album, tap the More icon (the three dots) under the album thumbnail and hit delete or rename accordingly.
To remove individual photos from any album, open the album and tap any photo thumbnail to activate full-screen view. In the bottom right corner, tap the More icon and choose ‘Permanent Delete’.
To delete multiple photos simultaneously, open any album, tap More icon on the top bar, tap ‘Remove Photos’ and then select the thumbnail of each photo that you’d like to remove. Hit ‘Permanent Delete’.
To invite family or friends to share photos and video to your Nixplay frame:
When a friend has shared content with you, you will receive a push notification.
To view a friend’s profile change settings or unfriend a contact, click on their name. In their ‘activity stream’, click on ‘edit’ their name and change settings or unfriend.
If people in your friends list are sending you photos but they are not appearing on your frame there are several things to check.
When you’ve been invited to share content to a Nixplay frame, follow these steps:
When you download the mobile Nixplay app for the first time, you are prompted to login with your Nixplay Cloud credentials or alternatively sign up for a Nixplay Cloud account.
Select ‘Sign up‘ to create your account, by entering:
Once you add these details, you will be asked to review and confirm your acceptance of our terms of service. You will also be emailed a confirmation of your account. You are now ready to start sharing. Tap ‘Accept & Start Sharing’.
As part of Nixplay Plus, members are entitled to a Lifetime Warranty offering by Nixplay.
The Lifetime Warranty will cover any one (1) of the frames paired to the members account. This coverage is an extension of the manufacturer’s limited warranty, for the remainder of its Product life, whilst the Nixplay Plus Membership remains active.
For a complete explanation of how Warranty and Lifetime Warranty works, see https://www.nixplay.com/pages/warranty.
We only provide Lifetime warranty for purchases made within the USA, Canada, Japan, UK or EU Countries.
If you purchase from any of these countries but use the frame in a different country, and require the Lifetime warranty service, you will be responsible for the shipping costs back to the country where the Product was originally purchased. We will also be unable to ship a replacement or repaired Product to any country outside of the USA, Canada, Japan, UK or EU Countries, where it was first purchased.
Lifetime Warranty claims may only be made by continuous Nixplay Plus members that are eligible.
Once you have made a claim by having contacted our customer support team, we will have assigned you a ticket number. Our customer support representative will keep you posted during the claim process, but just in case you need to talk to us at any time, just reply to the ticket and we will get your message.