How do I create a Nixplay Cloud account?
When you download the mobile Nixplay app for the first time, you are prompted to login with your Nixplay Cloud credentials or alternatively sign up for a Nixplay Cloud account.
Select ‘Sign Up‘ to create your account, by entering:
- First name and surname
- Preferred username (i.e. your Nixplay email address. This is the unique email address that you and others can use to email photos to your Nixplay frame)
- Your every-day email address (where we can email you)
- Your password
- Your location (optional)
Once you add these details, you will be asked to review and confirm your acceptance of our terms of service. You will also be emailed a confirmation of your account.
You are now ready to pair your Nixplay frame.
How do I connect or pair my first frame?
Please ensure that you have first completed the steps described in your frame’s quick start guide. Your frame should already be connected to power and your wi-fi network (note: your frame and mobile phone should be on the same wi-fi network).
After signing in (or logging in) to the Nixplay mobile app:
- Select ‘Pair My Frame’ from the home screen. The Nixplay app will automatically scan the immediate area for Nixplay frames.
- Upon a successful search, a thumbnail of your frame will appear within the app. Select ‘ Pair this frame’ to continue.
- If no thumbnail appears, you can select ‘ Search for a new frame’ to trigger a new search but ensure that both your phone and frame are on the same wi-fi network.
- Failing that, you can hit ‘Enter serial number’ to manually enter your frame’s serial number as it appears on the frame display after you have connected to wi-fi.
- Tap the Pair button shown next to the frame waiting to pair and follow the on-screen instructions.
Once you have paired your frame, you can now personalize it with:
- A unique name
- Your frame location
- An associated time zone
- You can always return to edit these later under Frame Settings
How can I send my first photos to my frame?
From the app home screen, tap the plus icon to share photos immediately from your phone camera roll.
- You can share up to 100 photos in a single session but can have as many sessions as you like.
- Make your selection from your camera roll or camera photo albums by tapping the top right of each thumbnail. Hit ‘Select’.
- You can now add unique captions per photo. Hit the ‘Send’ icon when you’re ready to send these photos to your frame.
- You will then be asked which playlist you’d like to add these photos to. They will automatically be added to the default ‘My Playlist’, which will play automatically on your frame.
- Alternatively, you can hit ‘ New Playlist’ to create a unique playlist (but remember any new playlist will need to be added to a frame, first). After selecting your playlist, hit ‘Send’.
- After the Nixplay Cloud has processed your photos, you should see them on your frame. Your app home screen will also be updated, showing a sample photo from your playlist on screen.
- If you’d like to share photos from a source other than your immediate camera roll, tap the ‘Photos’ icon from the home screen and follow these instructions.
How can I send video to my frame?
For now, video playback is only supported from the iOS Nixplay mobile app. Android is to follow.
From the app home screen, tap the plus icon to share video immediately from your phone camera roll.
Videos are shared in much the same way as photos. Each video can be a maximum of 15-seconds long.
Choose your video from your camera roll or camera photo albums by tapping the top right of each thumbnail. Hit ‘Select’.
If your video is longer than 15 seconds, you can:
- Trim the video length yourself by tapping the scissors icon on the top of the video thumbnail once selected.
- Leave it to be trimmed automatically (the first 15 seconds will be used.
When ready, hit the ‘Send’ icon . Add your chosen video to the playlist of your choice, checking to see that your playlist is also assigned to a frame.
How can I use the app as the remote control?
On the app home screen, tap the ‘Remote’ icon. When your frame and phone are on the same wi-fi network, you have full remote-control options as shown on screen, including:
- Power on or off
- Play and pause
- Forward, back
- Volume up, volume down
- Settings
How can I adjust the volume on the frame using the app?
From the app home screen, tap the ‘Volume’ icon. Drag the slider up to increase the volume, or down to decrease it.
How can I adjust the settings of the frame using the app?
From the app home screen, tap the ‘Settings’ icon. From here, you can control or set your frame:
- Name
- Location
- Time zone
- Playback mode (play all photos, xxx – what else?)
- Transitions
- Sleep mode (including Sleep Schedule and Activity Sensor)
- Display Settings (including Clock, Caption and Connectivity Status
- Audio and Screen settings (including Volume and Brightness)
- You can also unpair your frame from within the Settings menu.
- You are also able to view remaining storage on your frame at the top of this page.
What additional functions exist within the mobile app?
Under ‘More’ on the home screen:
- View/edit your profile
- Access help
- Buy a frame from Nixplay
- More about the app (including version number)
How can I pair more Nixplay frames using the Nixplay app?
If you have already paired a frame, and would like to pair another, go to the app home screen.
- At the top, you will see a drop-down list with your current frame name . Tap the drop-down list. Your complete list of frames shows. To add/pair a new frame, tap ‘Pair a New Frame’.
- The Nixplay app will automatically scan the immediate area for unpaired Nixplay frames. Upon a successful search, a thumbnail of your frame will appear within the app. Select ‘ Pair this frame’ to continue.
- If no thumbnail appears, you can select ‘ Search for a new frame’ to trigger a new search, but ensure that both your phone and frame are on the same wi-fi network. Failing that, you can hit ‘Enter serial number’ to enter your frame’s serial number as it appears on the frame display after you have connected to wi-fi.
- Tap the Pair button shown next to the frame waiting to pair and follow the on-screen instructions.
Once you have paired your frame, you can now personalize it with:
- A unique name
- Your frame location
- An associated time zone
You can always return to edit these later under Frame Settings
On completion, you should be back on the app home screen. You can assign a playlist directly from the home screen. Tap the ‘Assign playlist’ drop-down to select which playlists you would like to appear on the new frame. Tap ‘Confirm’.
When pairing a new frame, you need to assign a playlist by tapping the ‘Assign playlist’ on the home screen.
To toggle control between your paired frames, from the app home-screen, tap the frame name drop-down and select which frame you’d like to control/manage.
What does the “Optimize photos for upload” setting do?
In order to upload photos from your device faster, this option resizes the resolution of your photos to full HD instead of the original full resolution used by your mobile’s camera.
How do I change my password?
To reset your password:
- Go to More tab, tap "View your Profile"
- Enter your Current Password and New Password
- Confirm Password and Select Change
- Your password has now been changed.
How can I use playlists to send content to my frame?
From the app home screen, tap on the ‘Photos’ tab. You will be shown a screen with ‘Playlists‘ and ‘Albums’ tabs. Under ‘Playlists’:
- We have added a default ‘My Playlist’. You can tap on this playlist to begin adding photos & videos.
- Alternatively, you can create an unlimited amount of playlists. To do so, tap ‘ New Playlist’.
- You’ll can choose between creating a Standard Playlist or a Dynamic Playlist.
- A standard playlist gives you full curation control. You can add your photos manually. Kindly note that ordering photos is only possible after you have logged in via Nixplay.com.
- A dynamic playlist is a live connection with Google Photos (in this instance). This means that your Nixplay will always show your most recent Google Photo albums; all you need to do is make a once-time authorization.
- When creating a Standard Playlist, you can manually add photos & video from your device, or from a pre-existing Nixplay Cloud album.
- Tap Photos Library to add photos from your mobile phone’s camera roll. Select the files you want, hit ‘Select’.
- You can add captions per photo. Tap the send icon. Name your new playlist and assign it to any paired frame listed, using the view toggle. Hit ‘Confirm’. Your new playlist is now created and playing on the frame.
- Tap ‘Nixplay Albums’ to see photos that you’ve already added. Use the same method as above in selecting your photos.
- To create a Dynamic Playlist:
- Tap ‘create Playlist with Google Photos ’ Tap ‘Allow’ to make a one-time authorization between your Nixplay and Google Photos account.
- Your playlist will be synced every 30 minutes. Select if you’d like to sync with your most recent 1,000 Google photos or a specific Google Photos album or category.
- Once you make your select, you have the option of using the same playlist name or editing it, as well as assigning the playlist to a frame using the view toggle. Tap ‘Confirm’.
- As you create multiple playlists, you can also control which of these appear on your frame. From the drop-down on the home screen, select ' New Playlist' if there are no playlists already assigned to your frame. When Playlists are assigned, you can select between 2 options from the drop-down. 'Playing all Playlists' means that all your playlists assigned to the frame will be played successively, or select a specific playlist if you prefer to see one specific playlist.
How can I use albums to send content to my frame?
When you upload media to the Nixplay Cloud from your camera roll or other sources, it needs to be uploaded to a Nixplay Cloud album. Albums are the place where original photos are backed up on the Nixplay Cloud. If you’re starting out and adding your first photos to your frame, you can already go straight to ‘Photos’ and add photos to a playlist).
Alternatively, you can create an album, add photos to that album from multiple sources, and then cherry pick which photos from that album should appear in which playlists. An album is your memory library in the cloud.
To create or manage your Nixplay Albums, hit the ‘Photos’ tab on the app home screen. Then tap the Albums tab.
We have already created a default ‘Photos from Me’ album. Your camera files are also automatically saved here. Tap ‘My Album’ to add photos or alternatively Tap ‘ New Album’ to add a unique album. Add photos as you would when adding photos to a playlist.
To delete or rename any album, tap the More icon (the three dots) under the album thumbnail and hit delete or rename accordingly.
To remove individual photos from any album, open the album and tap any photo thumbnail to activate full-screen view. In the top right corner, you’ll see the trash icon. Tap to delete the photo.
To delete multiple photos simultaneously, open any album, tap More icon on the top bar, tap ‘Select’ and then the top right corner of the thumbnail of each photo that you’d like to remove. Hit the trash icon.
How can I invite family and friends to share content to my frame?
To invite family or friends to share photos and video to your Nixplay frame:
- From your app home screen, tap ‘Friends’
- Tap ‘Invite Friends’ and then enter:
- Your friend’s name
- Their email address (or unique Nixplay username)
- Where you would like content received from this friend to be sent. You can select a specific playlist or opt to have content sent to no playlist (in this instance, you can first review content and manually add to a playlist of your choice at a later stage).
- Tap ‘Send Friend Request’. You will then be shown a list of your invited friends (also showing the status of each invite, whether it is waiting for acceptance or has been accepted).
- You will receive a push notification when your friend has accepted your invite. Note that when your friend accepts your invite, you are also able to send photos to them via the app.
- To share photos with a friend, tap ‘Friends’ from the home bottom navigation bar. Find you’re the individual in your friends list and tap their name. Tap ‘Send photos’ to share content from your camera roll.
- Select which photos you would like to send. Tap ‘Select’. You are now able to add captions to each photo. On completion, hit the ‘Send’ icon .
- Confirmation of which photos were sent will be in that friend’s activity stream.
- For now, it’s only possible to comment on photos that have been received by opening the full screen version of the photo and tapping on the comment icon.
When a friend has shared content with you, you will receive a push notification.
- Tap the notification, or go to your app home screen, click on ‘Friends’ , followed by your friend’s name in your friends list.
- In your friend stream, you’ll see thumbnails of the photos sent. Tap to view full screen.
- On each full screen view, you are also able to download any single photo to your phone by tapping the download icon in the bottom right of the image. Similarly, you can delete any photo received by tapping the trash icon in the bottom right of the full screen view.
- Respond to any comment, tap on it, type your reply and hit the Send icon. Tap the X icon to return to the previous screen.
To view a friend’s profile change settings or unfriend a contact, click on their name. In their ‘activity stream’, click on ‘edit’ their name and change settings or unfriend.
Why am I not seeing photos sent from a friend(s) on my frame?
If people in your friends list are sending you photos but they are not appearing on your frame there are several things to check.
- Are the photos from your friend getting to your Nixplay account?
To check this from the app home screen tap the Activity Feed icon in the top right corner. Have a look for the friend in question, you should see an entry with their name and the number of photos they have sent.
- Do you have a playlist assignment for that friend?
In order for photos sent from a friend to appear on your frame they need to be assigned to a playlist. To check this go to the main menu and select Friends. Tap edit and then tap the edit button next to the friend in question. You should now see a section with a drop-down to select which playlist photos from that friend will go to.
- Is your playlist assigned to your frame?
The last thing to check is that your playlist has been set to show on your frame. From the app home screen tap on My Frames and then tap on the frame that is not displaying the photos. Tap on the playlist icon (middle) and make sure that the toggle for the playlist has been set to Show.
- If your photos are still not showing up on your frame after following the above steps then please contact our Customer Service team and they will be happy to help.
I’ve received an invite to share content to a Nixplay frame. What steps should I follow?
When you’ve been invited to share content to a Nixplay frame, follow these steps:
- Download the Nixplay mobile app
- Create an account on the app
- Start sharing from the app
When you download the mobile Nixplay app for the first time, you are prompted to login with your Nixplay Cloud credentials or alternatively sign up for a Nixplay Cloud account.
Select ‘Sign up‘ to create your account, by entering:
- First name and surname
- Preferred username
- Your every-day email address (where we can email you). It’s important to use the same email address as the one your friend used to invite you.
- Your password
- Your location (optional)
Once you add these details, you will be asked to review and confirm your acceptance of our terms of service. You will also be emailed a confirmation of your account. You are now ready to start sharing. Tap ‘Accept & Start Sharing’.
- You are immediately taken to your friend’s activity stream. Tap ‘Send photos’ to send photos from your camera roll or camera albums.
- Tap any thumbnail to select a photo. Once you’ve made your selection, tap ‘Select’.
- You can now add an optional caption per photo. On completion, hit the ‘Send’ icon .
- In your friend’s activity stream, you will see confirmation of the photos being sent.
- To send a comment on a photo that you received, tap any thumbnail to open the photo. Tap the Comment icon at the bottom of the photo, which will open a dialogue box, where you can enter your comment and send it.